{"id":7206,"date":"2021-10-21T09:45:52","date_gmt":"2021-10-21T07:45:52","guid":{"rendered":"https:\/\/www.netpresenter.com\/?post_type=knowledge&#038;p=7206"},"modified":"2023-07-26T14:57:04","modified_gmt":"2023-07-26T12:57:04","slug":"informing-non-desk-employees-the-biggest-challenges-and-solutions","status":"publish","type":"knowledge","link":"https:\/\/www.netpresenter.com\/knowledge-center\/non-desk-employees\/informing-non-desk-employees-the-biggest-challenges-and-solutions","title":{"rendered":"Informing non-desk employees: the biggest challenges and solutions"},"content":{"rendered":"\n<p class=\"yoast-reading-time__wrapper\"><span class=\"yoast-reading-time__icon\"><svg aria-hidden=\"true\" focusable=\"false\" data-icon=\"clock\" width=\"20\" height=\"20\" fill=\"none\" stroke=\"currentColor\" style=\"display:inline-block;vertical-align:-0.1em\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 8v4l3 3m6-3a9 9 0 11-18 0 9 9 0 0118 0z\"><\/path><\/svg><\/span><span class=\"yoast-reading-time__spacer\" style=\"display:inline-block;width:1em\"><\/span><span class=\"yoast-reading-time__descriptive-text\">Estimated reading time:  <\/span><span class=\"yoast-reading-time__reading-time\">5<\/span><span class=\"yoast-reading-time__time-unit\"> minutes<\/span><\/p>\n\n\n\n<p>As many as <a href=\"https:\/\/www.forbes.com\/sites\/benjaminlaker\/2021\/08\/03\/how-can-leaders-better-manage-their-deskless-workers\/\" target=\"_blank\" rel=\"noreferrer noopener\">80 percent of all employees<\/a> are non-desk workers. Non-desk workers are crucial employees for many organizations: they manufacture, transport, or sell products, care for patients, or visit customers. Yet, many organizations struggle to keep this incredibly important group of employees well-informed. In this blog, we look at the biggest challenges organizations face when informing non-desk employees, and we explain how your organization can overcome these challenges.<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#non-desk-employees-are-harder-to-reach\" data-level=\"2\">Non-desk employees are harder to reach<\/a><\/li><li><a href=\"#non-desk-employees-don-t-have-access-to-all-the-info\" data-level=\"2\">Non-desk employees don\u2019t have access to all the info<\/a><\/li><li><a href=\"#non-desk-employees-often-don-t-feel-heard\" data-level=\"2\">Non-desk employees often don\u2019t feel heard<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"non-desk-employees-are-harder-to-reach\" style=\"font-size:19px\">Non-desk employees are harder to reach<\/h2>\n\n\n\n<p>Reaching their non-desk employees might be the biggest problem organizations face. It is relatively easy to reach your office employees: they work with their PCs daily and are also usually all in the same location. As a result, they might catch information in the corridors, during meetings, or during their lunch break, to which non-desk workers don\u2019t have the same spontaneous access. &nbsp;<\/p>\n\n\n\n<p>Non-desk employees often do their work in varying locations, unlike desk workers, who might spend most of their working day behind their dedicated desk. Moreover, <a href=\"https:\/\/view.joomag.com\/the-tribe-report-5-the-non-desk-worker-issue\/0431351001428434202?page=22\" target=\"_blank\" rel=\"noreferrer noopener\">83% of non-desk employees<\/a> do not have a business email address. All of this makes communicating a lot more complicated. At least, if you\u2019re still clinging to traditional email as your top communication channel.<\/p>\n\n\n\n<p>Fortunately, non-desk employees can be reached very easily through other channels. <a href=\"https:\/\/www.netpresenter.com\/platform\/tools\/digital-signage\">Digital signage<\/a> and a <a href=\"https:\/\/www.netpresenter.com\/platform\/tools\/mobile-app\">mobile app<\/a>, in particular, are ideally suited for reaching this audience. You can reach factory workers or nurses with a digital signage screen in a lunchroom or other strategic locations. At the same time, a mobile app keeps delivery employees, mechanics, or other field workers informed.<\/p>\n\n\n\n<p>Netpresenter combines digital signage with various other powerful channels in one integrated <a href=\"https:\/\/www.netpresenter.com\/platform\">platform <\/a>so that you can reach the entire organization from one CMS. This way, you have the benefits of various channels without adding an extra workload for your content managers<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/en-healthcare-push-notification-virus-1024x683.jpg\" alt=\"Informing non-desk employees\" class=\"wp-image-7208\" srcset=\"https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/en-healthcare-push-notification-virus-1024x683.jpg 1024w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/en-healthcare-push-notification-virus-300x200.jpg 300w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/en-healthcare-push-notification-virus-768x512.jpg 768w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/en-healthcare-push-notification-virus-1536x1025.jpg 1536w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/en-healthcare-push-notification-virus-2048x1366.jpg 2048w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/en-healthcare-push-notification-virus-1920x1281.jpg 1920w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/en-healthcare-push-notification-virus-640x427.jpg 640w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/en-healthcare-push-notification-virus-105x70.jpg 105w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/en-healthcare-push-notification-virus-817x545.jpg 817w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Our customer <a href=\"https:\/\/www.netpresenter.com\/customer-stories\/barenbrug-and-netpresenter-a-strengthened-family-feel-for-all-employees\">Barenbrug <\/a>also ran into the problem of how to reach their non-desk employees. \u201cOur newsletter only got sent to colleagues with a Microsoft Office account,\u201d says Mirella van de Sant, Global Marketing Director at Barenbrug. \u201cThat meant that many people in the field, production, and logistics did not receive the newsletter at all. But we want to reach everyone, not just the people sitting behind a desk.\u201d Netpresenter\u2019s app solved all of that in one go. Mirella: \u201cOur staff consists of about forty to fifty percent non-desk workers. Luckily, we can reach them more easily now.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"non-desk-employees-don-t-have-access-to-all-the-info\" style=\"font-size:19px\">Non-desk employees don\u2019t have access to all the info<\/h2>\n\n\n\n<p>About <a href=\"http:\/\/desklessworkforce2018.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">99 percent of all technical applications<\/a> are geared toward office workers. Additionally, non-desk employees spend little time behind a computer, meaning they don\u2019t always catch an email immediately. These workers also tend to miss messages on SharePoint or essential data from Power BI as they don\u2019t always have access to these platforms. And if they do have access, they might not have enough time to look for the right information on these channels.<\/p>\n\n\n\n<p>To solve these problems, we developed various <a href=\"https:\/\/www.netpresenter.com\/platform\/integrations\">integrations <\/a>with our platform. They directly bring information from other applications, such as SharePoint, Teams, and Power BI, to employees. Our <a href=\"https:\/\/www.netpresenter.com\/knowledge-center\/platform\/netpresenter-targeting-how-to-create-relevant-content-for-everyone\">advanced targeting options<\/a> ensure that employees only receive content that\u2019s relevant to them. This means non-desk employees no longer must search for the information; all relevant information is brought to them.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/digital-signage-sharepoint-internal-news-en-2-1024x683.jpg\" alt=\"Informing non-desk employees\" class=\"wp-image-7209\" srcset=\"https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/digital-signage-sharepoint-internal-news-en-2-1024x683.jpg 1024w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/digital-signage-sharepoint-internal-news-en-2-300x200.jpg 300w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/digital-signage-sharepoint-internal-news-en-2-768x512.jpg 768w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/digital-signage-sharepoint-internal-news-en-2-1536x1025.jpg 1536w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/digital-signage-sharepoint-internal-news-en-2-2048x1366.jpg 2048w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/digital-signage-sharepoint-internal-news-en-2-1920x1281.jpg 1920w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/digital-signage-sharepoint-internal-news-en-2-640x427.jpg 640w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/digital-signage-sharepoint-internal-news-en-2-105x70.jpg 105w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/10\/digital-signage-sharepoint-internal-news-en-2-817x545.jpg 817w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.netpresenter.com\/customer-stories\/intranet-more-popular-than-ever-thanks-to-netpresenter\">Rotterdam World Gateway<\/a>, for example, uses large LED screens to inform its drivers of technical failures, delays, or unforeseen closing times. This information can normally be found on their intranet, but it is now also visible to the truck drivers thanks to this solution. These screens are strategically placed in front of the terminal, where trucks must park and wait before they enter the terminal. When they\u2019re waiting, drivers get enough time to read all the messages before they resume work.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"non-desk-employees-often-don-t-feel-heard\" style=\"font-size:19px\">Non-desk employees often don\u2019t feel heard<\/h2>\n\n\n\n<p>Communication should not just consist of top-down, one-sided messages and information dissemination; employees should also be encouraged to communicate. Only <a href=\"https:\/\/www.cipd.co.uk\/Images\/talking-about-voice_employees-experiences_tcm18-54482.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">22 percent of employees<\/a> report that they can speak up enough to develop and implement new ideas. However, how will you collect input from employees who might not even have an email address?<\/p>\n\n\n\n<p>Netpresenter provides several tools that make gathering feedback and social interaction a lot easier. First of all, employees can easily respond to messages or ask questions via the mobile app. Additionally, <a href=\"https:\/\/www.netpresenter.com\/platform\/features#section-4\">polls <\/a>allow you to gather the opinions of large groups quickly, whether it\u2019s about which snack they prefer for lunch, on which day a team outing should take place, or which new design of a logo they like best. With an <a href=\"https:\/\/www.netpresenter.com\/platform\/features#section-3\">attention booster<\/a>, employees receive automatic reminders if they haven\u2019t yet completed your poll. <a href=\"https:\/\/www.netpresenter.com\/platform\/features#section-5\">Pulse surveys<\/a> allow you to collect feedback periodically over a longer period, giving you insights into how employees feel, whether they enjoy the workload, and what they think of the organization.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/09\/Pulse-surveys-1-1024x576.png\" alt=\"Netpresenter Pulse Survey\" class=\"wp-image-6804\" srcset=\"https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/09\/Pulse-surveys-1-1024x576.png 1024w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/09\/Pulse-surveys-1-300x169.png 300w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/09\/Pulse-surveys-1-768x432.png 768w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/09\/Pulse-surveys-1-1536x864.png 1536w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/09\/Pulse-surveys-1-640x360.png 640w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/09\/Pulse-surveys-1-124x70.png 124w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/09\/Pulse-surveys-1-817x460.png 817w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2021\/09\/Pulse-surveys-1.png 1778w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>All these tools allow your employees to speak up and voice their opinions. At the same time, you can also use Netpresenter to show that you act in response to these valuable insights. After all, you can reach every employee, including non-desk employees. Use that power to show that you genuinely value and use your employees\u2019 input.<\/p>\n\n\n\n<p>Curious about how you can best inform the non-desk employees within your organization? Then download our free guide, \u2018<a href=\"https:\/\/www.netpresenter.com\/knowledge-center\/non-desk-employees\/how-to-communicate-effectively-with-non-desk-employees\">How to communicate effectively with non-desk employees<\/a>\u2019. Or schedule a <a href=\"https:\/\/www.netpresenter.com\/demo\">free 30-minute demo<\/a> or <a href=\"https:\/\/www.netpresenter.com\/talk\">meeting <\/a>today. We are happy to show you what Netpresenter can do for your organization!<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.netpresenter.com\/knowledge-center\/non-desk-employees\/how-to-communicate-effectively-with-non-desk-employees\"><img loading=\"lazy\" decoding=\"async\" width=\"944\" height=\"200\" src=\"https:\/\/www.netpresenter.com\/wp-content\/uploads\/2022\/05\/download_banner_v1.png\" alt=\"download banner\" class=\"wp-image-10538\" srcset=\"https:\/\/www.netpresenter.com\/wp-content\/uploads\/2022\/05\/download_banner_v1.png 944w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2022\/05\/download_banner_v1-300x64.png 300w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2022\/05\/download_banner_v1-768x163.png 768w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2022\/05\/download_banner_v1-640x136.png 640w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2022\/05\/download_banner_v1-330x70.png 330w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2022\/05\/download_banner_v1-755x160.png 755w, https:\/\/www.netpresenter.com\/wp-content\/uploads\/2022\/05\/download_banner_v1-817x173.png 817w\" sizes=\"auto, (max-width: 944px) 100vw, 944px\" \/><\/a><\/figure>\n","protected":false},"author":10,"featured_media":7207,"template":"","cat_know_type":[25],"cat_know":[42],"class_list":["post-7206","knowledge","type-knowledge","status-publish","has-post-thumbnail","hentry","cat_know_type-blogs","cat_know-non-desk-employees"],"acf":[],"yoast_head":"<title>Informing non-desk employees: challenges and solutions<\/title>\n<meta name=\"description\" content=\"Discover the biggest challenges organizations face when keeping non-desk employees informed, and how to overcome these challenges.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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